Come join our Family Owned and Operated Community Five Star Community. We offer competitive pay, company benefits, and we have wonderful residents. 

Hours of Operation: 8:00 a.m. – 4:30 p.m., Monday – Friday with some evening and weekend hours, as requested.

Salary: Based on experience.

We offer Medical, Dental, Vision, ETO/VAC, 401k, ST/LT Disability, Employee Assistance Program, and WORK TODAY, GET PAID TOMORROW. 

Job Summary: The Concierge’s primary function is to provide customer service assistance to apartment residents with maintenance, housekeeping needs. This position provides communication to staff about residents who are out of the building for various reasons.

Essential Functions / Duties:

• Communicate to the Apartment Director, Nursing, Housekeeping, and Maintenance any concerns or issues that residents or family members may have and do follow-up on those concerns.
• Respond to emergency panel alarms; communicate via the radio priority code and apartment number to nursing team.
• Order flowers for resident family members (for deceased resident).
• Conduct activities as listed below; report problems to the appropriate department head and initiate corrective action.
  • Unlock/lock door 1608 B in the apartments (daily).
  • Put out menus for assisted living apartments (monthly) on behalf of Dietary.
  • Take resident requests (i.e., maintenance, housekeeping, and nursing) and follow-up on those requests; listen to resident and family complaints and share/address those complaints with the appropriate departments.
  • Track weekly compliments and post in the break room.
  • Order ink cartridges for the printer (as needed/requested).
  • Log rent checks for apartments (monthly) and deposit checks as soon as they are received (on-going).
• Send out memos to staff on behalf of the Apartment Director for residents who are out of the building (i.e., hospital, health center, therapeutic leave, or vacation); send a memo to staff when the resident returns.
• Maintain office equipment, such as phone system, copiers, and fax machines.
• Deliver statements in residents’ mailboxes as needed.
• Follow-up with service providers (i.e., security/fire alarm system, lawn care, etc.) as needed or requested by the Apartment Director.
• Update lists, systems, and other information with move-ins and move-outs as needed.
  • Update mailboxes.
  • Set-up/make keys for move-ins OR collect keys for move-outs.
  • Update parking and storage locker information.
  • Input new residents into meal tracker.
• Direct residents to the transportation coordinator to set-up transportation times for doctor appointments.
• Handle reservations for Pat’s Irish Pub, Creative Center, Royal Dublin Living Room, Library etc. as needed.
• Perform other related duties and/or special projects as directed by the Apartment Director.
• Cover Welcome Center desk, as needed for breaks and absences.
• Perform other related duties and/or special projects as directed by the Apartment Director.

Please refer to the Physical and Other Requirements section for abilities that are essential as they relate to the ability to do duties listed above.

Education and Experiences: This position requires a High School diploma or GED. Prior experience in a similar working environment is preferred, but not a requirement of the position.

Abilities: The successful candidate will have a poised, professional demeanor, and a positive attitude. They will be resourceful and have the ability to take the initiative in a changing workplace and adapt to varying requirements and needs. Specific abilities include:

• Ability to understand, observe, and enforce infection control proce­dures.
• Ability to observe all facility safety policies and procedures.
• Ability to understand and recognize potential physical, chemical, and electrical hazards and take immediate corrective action as appropriate.
• Ability to understand and enforce the Exposure Control Plan as this position risks occupational exposure to blood borne patho­gens and other infectious material as an essential function of the job.
• Ability to safeguard the privacy of Residents’ health information.
• Ability to speak and read English and follow oral and written directions.
• Ability to establish and maintain effective working relationships with the public, residents, and staff.
• Ability to use computers; the ability to use the designated facility computer system (or systems) at a proficient level.
• Ability to perform other related duties as directed by administration.
• Must attend staff meetings, in-service classes, and committee meetings as assigned or required.

Physical and Other Requirements: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

It requires the following abilities as essential to for the position:

• Ability to stand, stoop, crouch, kneel, balance, finger, grasp, push, pull, reach, or walk.
• Ability to lift objects from a lower to higher posi­tion or moving objects along a horizontal level but from position to position. This includes lifting and carrying weights up to 25 pounds.
• Ability to exert force upon an object in order to draw, drag or tug objects toward the source of the force in a sustained motion.