Reports to: Office Coordinator.

Position Status: Part-time, days, evenings or weekends as scheduled.

Hours of Operation: The hours will be set by the Office Coordinator.

Job Summary: Reception’s primary function is to answer inquiries and provide information to the general public, customers, visitors, and other interested parties.  In addition, perform administrative support tasks.

Essential Functions / Duties:

• Screen and direct incoming calls and direct them to the appropriate department or staff member; answer inquiries according to facility release of information policies and procedures.
• Screen all individuals entering the facility and direct them to the proper location, resident or staff member; enforce visitation policies and procedures.
• Prepare orientation packets and create name tags for new employees.
• Assist with assembly of payroll information as directed; this includes prepping payroll stubs/checks for distribution along with other information as requested.
• Responsible for updating and maintaining information on the electronic display boards.
• Accept monies for guest tickets, prepare the meal ticket and post receipt of the monies in the petty cash log.
• Accept checks and prepare receipts for checks.
• Ensure maintenance of the administrative copy machine; maintain other office equipment, such as phone system, fax machines, and postage meter.
• Make copies and send faxes as requested by staff members.
• Arrange contact between marketing staff and potential residents/families regarding tours and apartment availability.
• Input work orders for repairs.
• Unlock/lock front door.
• Set phone to day/night ring.
• Meter and mail out packages, letters, and other items requested.
• Maintain contact with other reception staff members to ensure coverage between shifts.
• Maintain petty cash and log receipts and disbursements.
• Sort mail and distribute in accordance with Company policy and resident mail handling agreement.
• Operate computers programmed with software needed to record, store, and analyze resident information; operate copy/fax/printer machines to send documents and produce documents.
• Perform other related duties as directed by the Office Coordinator.

• Please refer to the Physical and Other Requirements section for abilities that are essential as they relate to the ability to do duties listed above.

Education and Experiences: Prior experience in a similar working environment is preferred, but not a requirement of the position. 

Abilities: The successful candidate will have a poised, professional demeanor, and a positive attitude. They will be resourceful and have the ability to take the initiative in a changing workplace and adapt to varying requirements and needs. Specific abilities include:

• Ability to understand, observe, and enforce infection control proce­dures related to facility services.
• Ability to observe all facility safety policies and procedures.
• Ability to understand and recognize potential physical, chemical, and electrical hazards and take immediate corrective action as appropriate.
• Ability to understand and enforce the Exposure Control Plan as this position risks occupational exposure to blood borne patho­gens and other infectious material as an essential function of the job.
• Ability to safeguard the privacy of Residents’ health information.
• Ability to speak and read English, and follow oral and written directions.
• Ability to establish and maintain effective working relationships with the public, residents, and staff.
• Ability to use computers; the ability to use the designated facility computer system (or systems) at a proficient level.
• Ability to perform other related duties as directed by administration.
• Must attend staff meetings, in-service classes, and committee meetings as assigned or required.

Physical and Other Requirements: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. 

It requires the following abilities as essential to for the position:

• Ability to stand, stoop, crouch, kneel, balance, finger, grasp, push, pull, reach or walk.
• Ability to lift objects from a lower to higher posi­tion or moving objects along a horizontal level but from position to position. This includes lifting and carrying weights up to 25 pounds.
• Ability to exert force upon an object in order to draw, drag or tug objects toward the source of the force in a sustained motion.